Our Frequently Asked Questions

Every attempt will be made to provide you with the colour requested.

Yes, please provide your membership number and the points will be transferred at the end of the hire.

Yes , we are a partner of Amex however it is best to book with us direct.

Minimum age to hire is 25 years, however this could change depending on the vehicle.

We do accept Debit Cards subject to additional checks.

You can pay via Credi Card or Debit Card.

All Hertz Dream Collection vehicles come with insurance, however you are liable for any charges up to your respective excess amount per incident. In the event of negligence such as but not limited to mis-fuelling or leaving the key in the vehicle and the vehicle is stolen you are liable up to the value of the vehicle.

Yes, we do allow vehicles to be taken abroard, and would need at least 24 hours notice. Additional fees will apply.

Cash is not acceptable however at the end of your hire you can settle payment by cash only at our Bayswater location.

No refunds are given on early terminations.

Payment is taken 48 hours prior to pickup.

All vehicles must be return within branch office hours.

We do not offer excess reduction.

Once the third party have admitted liabilty and settle the cliam then we will refund your deposit.

It is now by law that no smoking is allowed in hire vehicles. A charge up to £500 would be applied.